Refunds

Can I return an online purchase if I don't like it?
We hope you love the products you buy from us but if you change your mind you can return your item within 10 days of when it was delivered to you for a refund. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase. We will refund the cost of the item(s), but you will need to pay for the cost of return shipping.  Please do not return the product to us without our prior consultation.

We ask that you contact us immediately with your name and order number and our customer care team will be able to make arrangements for the return of the goods.

What if my product arrives damaged/faulty or the item is wrong?

Homeboss will take full responsibility for items that arrive to you that have been damaged or faulty. If an item arrives and the packaging or the item itself is clearly and significantly damaged, or it is not the right item, you should take photos and or video showing the damage.

We ask that you contact us immediately with your name and order number and our customer care team will be able to make arrangements for the return of the goods.

We can usually work with you to find an outcome that you are happy with.

Alternatively, we may arrange to:

  • Replace the product (subject to availability)
  • Repair (with an offer of compensation)
  • Offer a partial or full store credit voucher or refund
  • Arrange for the product to be returned to us or our supplier

(If we require you to return the product to us, we will pay the cost of the return)

How long does a credit take to process?
A customer care team member will respond as soon as possible.  
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

If you have an immediate query please feel free to contact a Homeboss customer care representative on Ph: 1800 548 678

How can I cancel my order?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step. The items in your cart will remain there for your next visit.

Please note that we may not be able to cancel an order if it is already in the shipping process. To speak with a customer service representative and enquire about cancelling or changing an order that's already been placed, please call Homeboss customer care representative on Ph: 1800 549 678

Faults and Warranty Claims
In accordance with Australian Consumer Law Homeboss warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

ALL Claims must be sent to us via email. To prevent unnecessary claim delays, we ask that the following is included on the initial claim email:

  • Order Number
  • Images/Video clearly showing fault (if applicable
  • Images/Video clearly showing goods in original packaging (if applicable)

This Faults and Warranties policy does not cover:
Normal wear and tear, products that are damaged due to misuse, mishandled or mistakenly installed, insignificant variations and minor imperfections

Exchange
Unfortunately we do not offer exchanges.